Rentokil Initial has a great opportunity for an enthusiastic Customer Service Consultant to join our team based in Townsville on a permanent, full-time basis. In this role, you will be an important member of the Customer Service team reporting directly to the Customer Service Manager where you will provide phone and email customer service, sales, and support. This is a office-based role where you will be working from the office all 5 days of the week. The core responsibilities in this role include: Receiving inbound calls and email inquiries from domestic customers Proactively making outbound calls to our existing customers to promote our products and services Resolving customer queries quickly and accurately Scheduling appointments for residential customers Converting incoming inquiries into sales opportunities Liaising with your fellow colleagues Meeting calls and internal sales targets Maintaining our databases by ensuring customer records and details are up to date while ensuring compliance. Requirements Experience working in customer service or call centre environments (essential) Demonstrated experience in phone sales and converting enquires into sales Good negotiating skills and converting the leads into sales Capable of working with multiple database systems and email programs with experience in word and spread-sheet packages desirable Proficient with communicating verbally and electronically Able to work calmly under pressure while multi-tasking Proven problem-solving skills Ability to focus on delivering a 'wow' experience to customers Ability to work in a team environment to support fellow colleagues Professional, reliable, and punctual. Accurately enter data into systems As a part of the recruitment process, you will be required to complete the pre-employment medical and reference checks. About Us At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day. From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities. We operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 56,000 people across more than 80 countries, supporting over 5 million customers. Employee Testimonials “Rentokil Initial enables me to have a career where I feel valued but also gives me the opportunity to be a parent and have work-life balance.” Phillip Winkler